Welcome to our Veterinary FAQ page, where we answer your most common questions about our clinic, services, and pet care. We've covered you with helpful information to make sure your pet receives the best possible care.

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General Information

 

What services does Bayshore Veterinary Hospital provide?

Bayshore Veterinary Hospital offers a comprehensive range of services, including routine checkups, vaccinations, dental care, surgical procedures, and emergency care. Additionally, we deliver specialized diagnostics and wellness plans to support your pet’s health throughout their life, guaranteeing they receive the best possible care at every stage.

 

Can I tour the facility before my pet's appointment?

Yes, we welcome you to tour our facility! We believe in transparency and want you to feel comfortable with our hospital. Please speak to our staff about scheduling a visit to explore our clinic, meet our team, and see the environment where your pet will receive care.

 

How experienced is the veterinary team at Bayshore?

Our veterinary team is highly trained and brings diverse experience to the practice. Each veterinarian has a unique background, with expertise in various areas of veterinary medicine, including emergency care, surgery, and general practice. We are dedicated to bringing exceptional care for all pets in our community.

 

What sets Bayshore Veterinary Hospital apart from other veterinary clinics?

Bayshore Veterinary Hospital stands out for its commitment to compassionate care and a welcoming atmosphere. Our state-of-the-art facility and advanced technology allow us to deliver high-quality services, while our personalized treatment plans cater to each pet's unique needs, fostering strong relationships with our clients and their animals.

 

Do you have an in-house laboratory for diagnostics?

Yes, we have an in-house laboratory at Bayshore Veterinary Hospital, allowing us to perform various diagnostic tests quickly and efficiently. This capability helps us give timely results, enabling our veterinary team to diagnose and treat your pet’s health concerns without unnecessary delays, guaranteeing a swift response to their needs.

 

How can I learn more about your veterinarians and staff?

To learn more about our veterinarians and staff, visit our website, where you can find detailed bios and information about their backgrounds and expertise. We believe in building strong relationships with our clients and their pets, and we are excited to introduce you to our dedicated team!

 

Where is Bayshore Veterinary Hospital located?

Our clinic is located at 2361 US Highway 41 South, Marquette, MI, near the welcome center between Marquette and Harvey. Feel free to call us for directions or visit our website for a map to make your visit easier.

 

What types of pets do you treat?

At Bayshore Veterinary Hospital, we treat a wide variety of pets, including dogs, cats, and small companion animals. Our team is experienced in bringing routine and advanced care for these pets, making sure they receive the best possible treatment.

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Appointments and Visits

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How do I schedule my pet’s first appointment?

If you are a new patient, please submit the New Patient Form before scheduling your pet’s first appointment. You can then call us at (906) 249-5667 to book a convenient time for your visit. We look forward to meeting you and your pet!

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What should I do before my pet’s surgery appointment?

For surgery appointments, please drop off your pet between 7:45 am and 8:30 am on Tuesday, Wednesday, or Thursday mornings. Our staff will give specific instructions for when you can pick up your pet. You are welcome to call later in the morning to check on their status.

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Do you offer 24-hour emergency services?

Yes, we offer 24-hour emergency services. If your pet needs urgent care outside of normal business hours, please call our office at (906) 249-5667. A veterinarian will return your call promptly to guide you through the emergency situation.

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What are your clinic hours?

Our clinic is open Monday through Friday from 9:00 AM to 5:00 PM. We are closed on Saturdays and Sundays. For emergencies outside of these hours, you can call our office for immediate assistance.

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How do I check on my pet after surgery?

After dropping off your pet for surgery, you can call later in the morning to check on their condition. Our team will give updates and let you know how your pet is doing throughout the process.

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Can I fill out forms before my first appointment?

Yes, new patients are encouraged to fill out the New Patient Form before their first visit. You can access and submit the form online to streamline the check-in process and make sure we have all the necessary information for your pet’s care.

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How do I book an appointment for my pet?

You can book an appointment by calling us at (906) 249-5667 during our clinic hours. If you’re a new patient, be sure to complete the New Patient Form before your first visit. For emergencies, you can reach us 24 hours a day by calling the same number.

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What days are surgeries scheduled?

Surgery appointments are reserved for Tuesday, Wednesday, and Thursday mornings. Please make sure to drop off your pet between 7:45 am and 8:30 am on the scheduled day. We will give you a timeframe for when your pet can be picked up after the procedure.

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Emergency Care

 

What should I do if my pet has an emergency outside normal hospital hours?

If your pet has an emergency outside regular hours, call our answering service at (906) 249-5667. A veterinarian will return your call promptly and come with instructions. We offer 24/7 emergency care to make sure your pet receives immediate attention when needed.

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How can I tell if my pet needs emergency care?

If your pet shows signs of difficulty breathing, excessive vomiting, trauma, seizures, or unusual behavior, seek emergency care immediately. Other warning signs include sudden weakness, high or low body temperature, and inability to urinate or defecate. When in doubt, it’s always safer to contact us.

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What information should I bring to an emergency visit?

Bring any medications your pet is currently taking, relevant medical records, and, if applicable, suspected poisons or medications involved in the emergency. This helps our veterinary team deliver the most accurate and timely care during your pet’s emergency visit.

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How quickly will I receive help during an emergency?

Upon contacting us, you will promptly receive a call back from a veterinarian who will guide you through the next steps. In most cases, we prepare for your arrival immediately to help your pet receive timely care once you reach our facility.

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What are common pet emergencies?

Common pet emergencies include breathing difficulties, seizures, trauma, excessive vomiting, diarrhea, and heatstroke. Other emergencies may involve sudden lethargy, uncontrolled bleeding, and inability to urinate or defecate. If your pet displays any of these symptoms, contact our emergency service right away.

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Can I call during an emergency to get advice before arriving?

Yes, call (906) 249-5667 during an emergency. Our team will talk you through the situation and give advice on how to handle your pet’s condition before you arrive. This makes sure your pet’s safety and comfort during transport to our facility.

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What should I do while transporting my pet in an emergency?

Remain calm and drive safely. Keep your pet as comfortable as possible, and avoid unnecessary movement. If the emergency involves trauma or poisoning, bring any relevant packaging or medications for the veterinary team to review upon arrival.

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What are the costs associated with emergency care?

Emergency care costs can vary based on the severity of the situation and the treatments required. When you contact us, we can give a general estimate based on your pet’s condition. Our focus is on providing the necessary care to stabilize your pet and address their needs.

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Other Services and Care

 

Do you offer dental care for pets?

Yes, we provide comprehensive dental care for pets, including routine cleanings, tooth extractions, and treatment for gum disease. Regular dental care is necessary for preventing oral health issues, such as plaque buildup and infections, which can affect your pet’s overall health.

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What types of diagnostic imaging services do you offer?

We have digital X-rays and ultrasound imaging to diagnose a variety of conditions. Our state-of-the-art equipment brings high-quality images that help detect fractures, organ issues, and other internal concerns, allowing us to deliver accurate and timely treatment for your pet.

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Do you provide nutritional counseling for pets?

Yes, we have personalized nutritional counseling to guarantee your pet’s diet supports their health. Whether your pet has weight management concerns, food allergies, or specific dietary needs due to age or health conditions, we can develop a plan that helps them thrive.

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What is cold laser therapy, and how can it help my pet?

Cold laser therapy is a non-invasive treatment that uses light to reduce inflammation and promote healing. It’s especially effective for pets recovering from surgery or those with chronic conditions like arthritis. Sessions are quick and painless, allowing relief from pain and enhancing mobility.

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Do you offer rehabilitation services for pets recovering from surgery or injury?

Yes, we provide rehabilitation services, including underwater treadmill therapy, to aid in recovery after surgery or injury. This type of therapy helps improve mobility, build muscle strength, and reduce pain, allowing your pet to recover faster and more comfortably.

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Can you help with managing chronic conditions in pets?

Absolutely. We provide ongoing care for pets with chronic conditions such as diabetes, arthritis, and kidney disease. Our veterinarians will work with you to create a long-term care plan, which may include medication management, dietary adjustments, and regular monitoring.

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What pharmacy services do you offer?

We have an in-house pharmacy that goes with a full range of medications, including prescriptions for chronic conditions, pain management, and flea/tick prevention. We also come with convenient prescription refills, so your pet’s medications are always available when needed.

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Where can I check other services offered by Bayshore Veterinary Hospital?

You can explore our full range of services on our website. We have detailed descriptions of each service we provide, along with helpful information to assist you in making informed decisions about your pet's care. If you have specific questions, feel free to contact us directly!

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Payment and Other Questions

 

What payment methods do you accept?

We accept cash, checks, Visa, MasterCard, Discover, and CareCredit. Payment in full is expected at the time of service. CareCredit allows you to spread out payments over six months with no interest, helping you manage unexpected veterinary costs more easily.

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How does CareCredit work?

CareCredit allows you to break down your veterinary expenses into six low-interest or interest-free monthly payments. You can apply online or at our clinic, and approval is quick. This option helps make pet care more affordable in cases of unexpected illness or treatment.

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Can I set up a payment plan for my pet’s care?

Yes, we allow payment plans through CareCredit. While full payment is required at the time of service, CareCredit enables you to divide the cost into manageable monthly installments. For more information on how to apply, contact our office or visit the CareCredit website.

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Do you offer any financial assistance for emergency care?

While we don’t offer direct financial assistance, we recommend CareCredit for emergencies. This financing option allows you to cover emergency expenses with monthly payments, making it easier to manage the costs of urgent veterinary care when unexpected expenses arise.

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Can I get a refund if I cancel my pet’s procedure?

Refunds may be available depending on the timing of the cancellation and whether services or preparations have already been completed. Please contact our office as soon as possible if you need to cancel, and we will work with you to address your situation.

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What should I do if my pet’s medication runs out over the weekend?

If your pet’s medication runs out over the weekend, call us during normal clinic hours for assistance. We recommend requesting refills before running out of medication to avoid delays. In an emergency, contact our after-hours service for urgent care needs.

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Do you sell pet food and supplements?

Yes, we offer a variety of pet foods and supplements in our clinic, including Hill's Prescription Diet, Purina, and Dr. Tim's Premium All Natural Pet Foods. Our veterinarians can recommend the best food or supplements based on your pet’s health and dietary needs.

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Do you offer any wellness plans for pets?

Yes, we provide wellness plans that cover routine examinations, vaccinations, and preventive care. These plans are designed to help manage your pet's health costs and help them receive necessary services throughout the year. For more details, please ask our staff during your visit or contact us directly.

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We will do our best to accommodate your busy schedule! Schedule an appointment today by calling (906) 249-5667.

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